Shipping policy
Welcome to zelomar.world. We stand behind the quality of our products and are committed to delivering your orders safely and securely. Please read our shipping guidelines below:
1. Shipping & Processing Times
- Order Processing: All orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation.
- Standard Delivery: Once processed, shipping generally takes 7–15 business days to arrive, depending on your location.
- Note: Due to customs clearance or holiday seasons, unexpected delays of up to 20 business days may occasionally occur.
2. Order Tracking
- As soon as your order is shipped, you will receive a confirmation email containing a Tracking Number. You can use this number to track your package directly on our website.
3. Address Accuracy & Lost Packages
- Customer Responsibility: Please ensure your shipping address is 100% correct before checkout. We cannot be held liable for packages delivered to an incorrect address provided by the buyer.
- Non-Delivery: If your tracking history confirms the package is lost or shows no update after 30 business days, please contact our support team immediately for a free reshipment or refund.
4. Damaged Items During Transit
- If your product arrives broken or damaged, please contact us within 5 days of delivery at our official support channels with clear photos/videos of the damaged item. We will immediately arrange a replacement or refund.
5. Customer Support & Contact
If you have any questions, delivery issues, or need help with your package, please reach out to us directly. We are always here to help you!
If you have any questions, delivery issues, or need help with your package, please reach out to us directly. We are always here to help you!
- Email: [mariasrabon937@gmail.com]
- WhatsApp/Phone: [+8801799675168]
Thank you for shopping with zelomar.world!